SHIPPING COSTS
For shipping / delivery costs we use the following rates:
DELIVERY TIMES
We only deliver after approval of payments via iDEAL and Credit/Debit Card. After payment you will
receive your order within 1 to 2 working days.
Note: During peak periods, such as the holiday season, delivery times for all shipping options may
vary
RETURN ORDER
You may return your order by post within 14 days of receipt or collection.
You are entitled to cancel your order within 14 days of receipt without providing a reason. Following
cancellation, you have an additional 14 days to return the product. Upon return, the full order
amount, including shipping costs, will be refunded. Please note that the cost of returning the item to
our webshop is your responsibility. For specific return shipping rates, please refer to your chosen
shipping carrier’s website.
If you choose to exercise your right of withdrawal, the product must be returned to us with all
supplied accessories and, if reasonably possible, in its original condition and packaging.
To initiate this process, please contact us at info@shadescosmetics.nl. We will refund the order
amount within 14 days of receiving notification of your return, provided the product has been
returned in good condition. Please note that if the product or its packaging is damaged beyond what
is necessary to inspect or try the item, we will deduct the resulting depreciation in value from your
refund. Therefore, handle the product with care and ensure it is securely packaged for return.
For hygienic reasons, all types of hair products (synthetic and human hair), wigs, and extensions
cannot be returned.
Return the product with your order number stated to:
Shades Cosmetics
Weimarstraat 127,
2562 GT The Hague
RIGHT OF WITHDRAWAL
You have the right to cancel this contract within 14 days without providing a reason. The cancellation
period ends 14 days after the date on which you, or a third party designated by you (other than the
carrier), take physical possession of the goods.
QUESTIONS ABOUT YOUR ORDER
Please send us an email on: info@shadescosmetics.nl