{"id":3627,"date":"2025-09-23T03:33:20","date_gmt":"2025-09-23T03:33:20","guid":{"rendered":"https:\/\/shadescosmetics.eu\/?page_id=3627"},"modified":"2025-10-13T01:27:45","modified_gmt":"2025-10-13T01:27:45","slug":"faq","status":"publish","type":"page","link":"https:\/\/shadescosmetics.eu\/nl\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3627\" class=\"elementor elementor-3627\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cbfee9f e-flex e-con-boxed e-con e-parent\" data-id=\"cbfee9f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe555e7 elementor-widget elementor-widget-html\" data-id=\"fe555e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- FAQ Wrapper -->\n<div class=\"faq-grid2x4\">\n\n\t<!-- Left Column (FAQ set 1) -->\n\t<div class=\"faq-col faq-col-left\">\n\t\t<details class=\"faq-card-left\">\n\t\t\t<summary class=\"faq-summary-left\">\n\t\t\t\t<span>When will my order arrive?<\/span><span class=\"faq-icon-left\">+<\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"faq-answer-left\">Orders are processed within 24 hours. EU delivery usually takes 2\u20135 business days.<\/div>\n\t\t<\/details>\n\n\t\t<details class=\"faq-card-left\">\n\t\t\t<summary class=\"faq-summary-left\">\n\t\t\t\t<span>Do you offer free shipping?<\/span><span class=\"faq-icon-left\">+<\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"faq-answer-left\">Yes, free shipping on orders above \u20ac35 (EU only).<\/div>\n\t\t<\/details>\n\n\t\t<details class=\"faq-card-left\">\n\t\t\t<summary class=\"faq-summary-left\">\n\t\t\t\t<span>What is your return policy?<\/span><span class=\"faq-icon-left\">+<\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"faq-answer-left\">7-day returns. Items must be unused and in original packaging.<\/div>\n\t\t<\/details>\n\n\t\t<details class=\"faq-card-left\">\n\t\t\t<summary class=\"faq-summary-left\">\n\t\t\t\t<span>How can I track my order?<\/span><span class=\"faq-icon-left\">+<\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"faq-answer-left\">A tracking link is emailed after dispatch and appears in My Account \u2192 Orders.<\/div>\n\t\t<\/details>\n\t<\/div>\n\n\t<!-- Right Column (FAQ set 2) -->\n\t<div class=\"faq-col faq-col-right\">\n\t\t<details class=\"faq-card-right\">\n\t\t\t<summary class=\"faq-summary-right\">\n\t\t\t\t<span>Which payment methods are accepted?<\/span><span class=\"faq-icon-right\">+<\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"faq-answer-right\">Credit\/debit cards, iDEAL, PayPal. Klarna\/Apple Pay\/Google Pay where available.<\/div>\n\t\t<\/details>\n\n\t\t<details class=\"faq-card-right\">\n\t\t\t<summary class=\"faq-summary-right\">\n\t\t\t\t<span>Are your products cruelty-free?<\/span><span class=\"faq-icon-right\">+<\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"faq-answer-right\">Yes. We do not test on animals and require the same from our suppliers.<\/div>\n\t\t<\/details>\n\n\t\t<details class=\"faq-card-right\">\n\t\t\t<summary class=\"faq-summary-right\">\n\t\t\t\t<span>Can I change my delivery address?<\/span><span class=\"faq-icon-right\">+<\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"faq-answer-right\">If your order hasn\u2019t shipped yet, contact support with your order number and new address.<\/div>\n\t\t<\/details>\n\n\t\t<details class=\"faq-card-right\">\n\t\t\t<summary class=\"faq-summary-right\">\n\t\t\t\t<span>How do I contact support?<\/span><span class=\"faq-icon-right\">+<\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"faq-answer-right\">Email support@yourdomain.com or call 0702111027 Mon\u2013Fri, 10:00\u201319:00T.<\/div>\n\t\t<\/details>\n\t<\/div>\n<\/div>\n\n<style>\n\/* Layout: 2 columns side by side *\/\n.faq-grid2x4 {\n\tdisplay: grid;\n\tgrid-template-columns: 1fr 1fr;\n\tgap: 20px;\n\tmax-width: 1200px;\n\tmargin: 0 auto;\n}\n@media(max-width: 800px){\n\t.faq-grid2x4 { grid-template-columns: 1fr; } \/* stack on mobile *\/\n}\n\n\/* Shared palette *\/\n:root {\n\t--faq-dark:#8C1420;\n\t--faq-accent:#DC2F45;\n\t--faq-mid:#F48FB1;\n\t--faq-light:#FFD5E0;\n\t--faq-pastel:#FFE4EE;\n}\n\n\/* Left column styles *\/\n.faq-card-left {\n\tbackground: var(--faq-pastel);\n\tborder: 2px solid var(--faq-mid);\n\tborder-radius: 12px;\n\tmargin-bottom: 12px;\n\toverflow: hidden;\n}\n.faq-summary-left {\n\tcursor: pointer;\n\tpadding: 14px 16px;\n\tfont-weight: 700;\n\ttext-transform: uppercase;\n\tcolor: var(--faq-dark);\n\tbackground: var(--faq-pastel);\n\tdisplay: flex;\n\tjustify-content: space-between;\n\talign-items: center;\n}\n.faq-summary-left::-webkit-details-marker { display:none; }\n.faq-icon-left { color: var(--faq-accent); }\n.faq-card-left[open] .faq-summary-left { background: var(--faq-dark); color:#fff; }\n.faq-card-left[open] .faq-icon-left { color:#fff; }\n.faq-answer-left { background: var(--faq-light); padding: 14px 16px; color:#222; }\n\n\/* Right column styles *\/\n.faq-card-right {\n\tbackground: var(--faq-pastel);\n\tborder: 2px solid var(--faq-mid);\n\tborder-radius: 12px;\n\tmargin-bottom: 12px;\n\toverflow: hidden;\n}\n.faq-summary-right {\n\tcursor: pointer;\n\tpadding: 14px 16px;\n\tfont-weight: 700;\n\ttext-transform: uppercase;\n\tcolor: var(--faq-dark);\n\tbackground: var(--faq-pastel);\n\tdisplay: flex;\n\tjustify-content: space-between;\n\talign-items: center;\n}\n.faq-summary-right::-webkit-details-marker { display:none; }\n.faq-icon-right { color: var(--faq-accent); }\n.faq-card-right[open] .faq-summary-right { background: var(--faq-dark); color:#fff; }\n.faq-card-right[open] .faq-icon-right { color:#fff; }\n.faq-answer-right { background: var(--faq-light); padding: 14px 16px; color:#222; }\n<\/style>\n\n<script>\ndocument.addEventListener(\"DOMContentLoaded\", () => {\n\t\/\/ Left column toggle\n\tdocument.querySelectorAll(\".faq-card-left\").forEach(card => {\n\t\tconst icon = card.querySelector(\".faq-icon-left\");\n\t\tcard.addEventListener(\"toggle\", () => {\n\t\t\ticon.textContent = card.open ? \"\u2013\" : \"+\";\n\t\t});\n\t});\n\t\/\/ Right column toggle\n\tdocument.querySelectorAll(\".faq-card-right\").forEach(card => {\n\t\tconst icon = card.querySelector(\".faq-icon-right\");\n\t\tcard.addEventListener(\"toggle\", () => {\n\t\t\ticon.textContent = card.open ? \"\u2013\" : \"+\";\n\t\t});\n\t});\n});\n<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>When will my order arrive?+ Orders are processed within 24 hours. EU delivery usually takes 2\u20135 business days. Do you offer free shipping?+ Yes, free shipping on orders above \u20ac35 (EU only). What is your return policy?+ 7-day returns. Items must be unused and in original packaging. How can I track my order?+ A tracking [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3627","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shadescosmetics.eu\/nl\/wp-json\/wp\/v2\/pages\/3627","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shadescosmetics.eu\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shadescosmetics.eu\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shadescosmetics.eu\/nl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shadescosmetics.eu\/nl\/wp-json\/wp\/v2\/comments?post=3627"}],"version-history":[{"count":3,"href":"https:\/\/shadescosmetics.eu\/nl\/wp-json\/wp\/v2\/pages\/3627\/revisions"}],"predecessor-version":[{"id":4959,"href":"https:\/\/shadescosmetics.eu\/nl\/wp-json\/wp\/v2\/pages\/3627\/revisions\/4959"}],"wp:attachment":[{"href":"https:\/\/shadescosmetics.eu\/nl\/wp-json\/wp\/v2\/media?parent=3627"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}